> ## Documentation Index
> Fetch the complete documentation index at: https://help.agentsy.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Profile and preferences

> Review your Agentsy account details, keep your profile current, and understand which settings belong to your account versus your AI Experience.

# Profile and preferences

Your Agentsy profile contains information associated with your personal sign-in. Keeping it up to date helps you manage your account and receive relevant account communications.

> [!NOTE]
>
> Your **personal profile** is different from your **organization settings** and your **AI Experience website**. Changing one does not necessarily change the others.

## Find your account settings

1. Sign in to your Agentsy account.
2. Open your account menu or the settings area in your dashboard.
3. Look for **Profile**, **Account**, or a similarly named section.
4. Review the information and preferences available to your account.

> [!NOTE]
>
> The exact menu names and editable fields can vary with your account and the current Agentsy interface. If you do not see an option described here, do not assume it is available for your account.

## Review your profile information

Depending on the options shown in your account, you may be able to review or update information such as:

* **Name:** The name associated with your account.
* **Email address:** The address used for sign-in or account communications.
* **Password and sign-in details:** Security-related account information.
* **Other available preferences:** Options explicitly offered in your dashboard.

To make a change, open the relevant field, follow the on-screen instructions, and save if prompted. Some security-sensitive changes may require additional verification.

> [!WARNING]
>
> Do not share your password, verification codes, or account recovery details with anyone—including an AI assistant.

## Understand the difference between account and experience settings

| Setting | What it affects | Where to look |
| - | - | - |
| Personal profile | Your own sign-in and account information | Account or profile settings |
| Organization settings | Information and access related to your organization | Organization or administrative settings |
| AI assistant configuration | The assistant's instructions, behavior, and knowledge | AI assistant configuration |
| AI website branding | What visitors see on your branded website | Website or branding settings |
| Visitor registration | How visitors access an AI Experience | Access or registration settings |

For example, changing your personal account name should not be treated as a way to update the public headline on your AI Experience website.

## Keep your account secure

* Use a unique, strong password.
* Review account emails and verification requests carefully.
* Avoid sharing sign-in credentials with teammates.
* Use organization member access where supported instead of sharing one login.
* Sign out on devices you do not control.

For more guidance, see [Security](/account-and-organization/security) and [Members and permissions](/account-and-organization/members-and-permissions).

## Troubleshooting

### I can't find my profile settings

Confirm that you are signed in to the correct account and viewing the account dashboard rather than a visitor-facing AI Experience. Check your account menu and settings navigation. If the option is still unavailable, contact support.

### My changes are not appearing

Check whether the change was saved, then reload the dashboard. Also verify that you edited the correct area: personal profile changes may not affect organization or website content.

### I need to change my sign-in email or password

Use the account security or sign-in options available in your dashboard. If the required control is not available, contact support rather than creating a duplicate account without guidance.

### I can't sign in

See [Sign-in problems](/troubleshooting-and-support/sign-in-problems).

## Before you finish

* [ ] Confirm your account details are accurate.
* [ ] Check that your sign-in email is accessible.
* [ ] Review available security settings.
* [ ] Verify whether the change you want belongs to your personal profile, organization, or AI Experience.

## Related guides

* [Organization settings](/account-and-organization/organization-settings)
* [Members and permissions](/account-and-organization/members-and-permissions)
* [Security](/account-and-organization/security)
* [Customize your AI website](/branding-and-website/customize-your-ai-website)
* [Sign-in problems](/troubleshooting-and-support/sign-in-problems)


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