> ## Documentation Index > Fetch the complete documentation index at: https://help.agentsy.pro/llms.txt > Use this file to discover all available pages before exploring further. # Frequently asked questions > Answers to common questions about Agentsy, AI Experiences, setup, knowledge, visitor access, and subscriptions. # Frequently asked questions Find quick answers to common questions about creating, managing, and sharing an AI Experience with Agentsy. ## Understanding Agentsy ### What is Agentsy? Agentsy is a platform for turning your expertise, methodology, and business knowledge into a branded AI Experience that visitors can interact with. Instead of only reading about what you offer, prospects can ask questions, explore relevant ideas, and better understand how you can help. ### How is an AI Experience different from a regular chatbot? An AI Experience is designed around a specific expert, organization, or purpose. It brings together assistant instructions, selected knowledge, a branded website, and a visitor journey. The goal is not simply to answer questions; it is to help visitors experience your approach and, when appropriate, take the next step with a person. Learn more in [What is an AI Experience?](/getting-started/what-is-an-ai-experience). ### Do I need to know how to code? No. Agentsy is designed to let you configure an AI Experience without building an application from scratch. You will still need to make decisions about its purpose, instructions, knowledge, and visitor experience. ### Who can use Agentsy? Agentsy can be useful for consultants, educators, authors, advisors, service businesses, and organizations that want people to interact with their expertise. The best use cases have a clear audience, useful knowledge, and a defined next step. ## Creating an AI Experience ### Where should I start? Start by identifying who the experience is for, which questions it should help answer, and what visitors should be able to do afterward. Then create your assistant, add relevant knowledge, customize the website, and test the experience before sharing it. Follow [Create your first AI Experience](/getting-started/create-your-first-ai-experience) for the complete process. ### What is the AI Experience Builder? The AI Experience Builder helps you think through and design your experience, including its audience, conversational approach, and knowledge needs. Creating a concept is different from configuring and launching the experience in your Agentsy account. Read [Introduction to the Builder](/ai-experience-builder/introduction-to-the-builder). ### Can I change my AI Experience after launching it? Yes. You can refine your content, instructions, and available configuration as you learn from testing and visitor interactions. After making meaningful changes, test the assistant again to confirm that it behaves as expected. ### Does Agentsy create a standalone website or a chat widget? Agentsy focuses on branded AI Experience websites that visitors can open and share through a link. It is not positioned primarily as an embedded chat widget. ## Knowledge and answer quality ### Do I need to upload documents? Not necessarily. You can start by defining clear instructions and a focused purpose. Adding reliable reference materials is especially useful when the assistant needs to answer questions about your specific methodology, services, policies, or subject matter. ### What types of information should I add? Useful materials include service descriptions, FAQs, frameworks, educational resources, approved policies, and other information you have the right to use. Prefer accurate, current, well-organized content over a large collection of unrelated files. See [Organize your knowledge](/knowledge-management/organize-your-knowledge). ### Will the assistant always answer correctly? No. AI-generated responses can be incomplete or incorrect, even when you provide reference materials. Test important scenarios, keep knowledge up to date, and instruct the assistant to acknowledge uncertainty rather than invent facts. For high-stakes subjects such as healthcare, legal matters, and financial decisions, define appropriate boundaries and direct users to qualified professionals when necessary. ### Can the assistant access live information, such as inventory or availability? Do not assume it can. Uploaded documents and general AI knowledge are not the same as a live connection to your systems. The assistant should not claim to know current inventory, prices, schedules, or availability unless an appropriate real-time integration has been configured and verified. ## Branding and visitor access ### Can I use my own brand? Yes. Agentsy is built around branded experiences. You can configure the available website content and visual identity to reflect your business. See [Customize your AI website](/branding-and-website/customize-your-ai-website). ### Can I use a custom domain? Custom-domain setup is supported as part of Agentsy's website capabilities, subject to your account configuration and the required DNS setup. See [Custom domains](/branding-and-website/custom-domains). ### Can visitors try the AI before registering? Agentsy supports guest-chat and registration flows, but the exact experience depends on how visitor access is configured. Review [Guest chat and registration](/create-and-configure/guest-chat-and-registration) to choose an appropriate journey. ### Can I make an experience private? Agentsy supports public and restricted-access experiences. Choose the access setting that fits your audience and test it before sharing the link. See [Public and private access](/create-and-configure/public-and-private-access). ## Conversations, leads, and follow-up ### Can I learn who is interacting with my AI Experience? Agentsy provides visitor registration and conversation-related insights to help you understand engagement. What you can identify depends on the access flow, information collected, and your account's available features. Do not assume anonymous visitors are personally identifiable. Read [Lead identification](/conversations-and-leads/lead-identification). ### Is Agentsy meant to replace human conversations? No. An AI Experience can help people explore your expertise and arrive at a human conversation better informed. For situations requiring judgment, personalized advice, or a commercial discussion, a clear handoff to a person is often the right next step. ### Can I include a booking or contact action? You can design the visitor journey around a relevant next step, such as contacting your team or scheduling a conversation, using the calls to action available in your website configuration. See [Calls to action](/branding-and-website/calls-to-action). ## Privacy and safety ### Should visitors share sensitive personal information? Avoid requesting sensitive information unless you have an appropriate, verified process and legal basis to handle it. An AI chat should not be treated as a secure intake channel for medical records, payment card details, passwords, or other highly sensitive information by default. For regulated use cases, obtain appropriate legal and compliance guidance before launch. ### Does uploading a document guarantee privacy or regulatory compliance? No. Compliance depends on your full implementation, contracts, data handling practices, permissions, and applicable laws—not simply on uploading knowledge or adding instructions. Review your organization's requirements before using AI for sensitive workflows. ## Plans, billing, and support ### Is there a free trial? Trial availability, allowances, and duration may change. Check the current options shown during signup or in your account rather than relying on an older promotion. See [Plans and free trials](/billing-and-plans/plans-and-free-trials). ### How is usage measured? Plans can include message allowances and usage limits. Review your current plan details for the allowance and what happens when you reach it. See [Message usage and limits](/billing-and-plans/message-usage-and-limits). ### Can I change or cancel my plan? For available billing actions and their effective dates, use your account's billing settings and consult [Upgrade or downgrade](/billing-and-plans/upgrade-or-downgrade) or [Cancel your subscription](/billing-and-plans/cancel-your-subscription). ### Where can I get help? Start with [Troubleshooting and support](/troubleshooting-and-support/contact-support). When reporting an issue, include the page or action involved, what you expected to happen, what happened instead, and any relevant error message. Do not send passwords or sensitive visitor data in a support request. *** ## What should I read next? * [Create your first AI Experience](/getting-started/create-your-first-ai-experience) * [Launch checklist](/getting-started/launch-checklist) * [Glossary](/getting-started/glossary) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.