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Profile and preferences

Your Agentsy profile contains information associated with your personal sign-in. Keeping it up to date helps you manage your account and receive relevant account communications.

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Find your account settings

1. Sign in to your Agentsy account.
2. Open your account menu or the settings area in your dashboard.
3. Look for Profile, Account, or a similarly named section.
4. Review the information and preferences available to your account.

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Review your profile information

Depending on the options shown in your account, you may be able to review or update information such as:

• Name: The name associated with your account.
• Email address: The address used for sign-in or account communications.
• Password and sign-in details: Security-related account information.
• Other available preferences: Options explicitly offered in your dashboard.

To make a change, open the relevant field, follow the on-screen instructions, and save if prompted. Some security-sensitive changes may require additional verification.

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Understand the difference between account and experience settings

For example, changing your personal account name should not be treated as a way to update the public headline on your AI Experience website.

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Keep your account secure

• Use a unique, strong password.
• Review account emails and verification requests carefully.
• Avoid sharing sign-in credentials with teammates.
• Use organization member access where supported instead of sharing one login.
• Sign out on devices you do not control.

For more guidance, see Security and Members and permissions.

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Troubleshooting

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I can’t find my profile settings

Confirm that you are signed in to the correct account and viewing the account dashboard rather than a visitor-facing AI Experience. Check your account menu and settings navigation. If the option is still unavailable, contact support.

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My changes are not appearing

Check whether the change was saved, then reload the dashboard. Also verify that you edited the correct area: personal profile changes may not affect organization or website content.

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I need to change my sign-in email or password

Use the account security or sign-in options available in your dashboard. If the required control is not available, contact support rather than creating a duplicate account without guidance.

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I can’t sign in

See Sign-in problems.

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Before you finish

• Confirm your account details are accurate.
• Check that your sign-in email is accessible.
• Review available security settings.
• Verify whether the change you want belongs to your personal profile, organization, or AI Experience.

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Related guides

• Organization settings
• Members and permissions
• Security
• Customize your AI website
• Sign-in problems