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Cancel your subscription

You can decide to stop your Agentsy subscription when your needs change. Before canceling, review your billing details and consider how the change could affect your AI Experience, its visitors, and your access to existing information.
Canceling a subscription is not the same as deleting your Agentsy account. The two actions may have different effects on billing, access, and data retention.

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Before you cancel

Take a few minutes to review the following:
Do not assume that canceling immediately removes charges, disables your AI website, deletes data, or provides a refund. The effective date and resulting access depend on your subscription terms and the cancellation confirmation.

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How to request cancellation

  1. Sign in to your Agentsy account.
  2. Open the available account or organization billing area.
  3. Review the active subscription and its renewal details.
  4. If a Manage subscription or equivalent option is available, open it. Subscription management may be handled through a secure Stripe-hosted billing page.
  5. Look for the cancellation option and review the terms shown before confirming.
  6. Complete the confirmation steps, if offered.
  7. Save the confirmation or contact support if the cancellation status is unclear.
If you cannot find a cancellation option, contact Agentsy support through the support channel available to your account. Include your organization name and the email address associated with the subscription, but never send card numbers, passwords, or other payment credentials.
Check the subscription status after submitting a cancellation. Starting a cancellation flow is not the same as receiving confirmation that it was completed.

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When does cancellation take effect?

The effective date depends on the terms of your subscription and the options shown during cancellation. For example, a subscription may remain active until the end of the current paid period, or a different effective date may apply. Review the cancellation confirmation for:
  • The date your subscription is scheduled to end or change.
  • Whether another payment is expected.
  • Any remaining access during the current billing period.
  • Instructions for reversing a scheduled cancellation, if that option is supported.
Do not rely on an assumed date. Use the date displayed in your billing confirmation or ask support to verify it.

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What happens to your AI Experience?

Subscription cancellation can affect continued access to paid functionality. The exact impact on your AI website, conversations, uploaded knowledge, custom domain, and administrative features depends on your account configuration and applicable service terms. Before your effective cancellation date:
  1. Review any active campaigns, website buttons, social posts, or email links that direct visitors to your AI Experience.
  2. Decide whether you need to communicate a change to visitors or collaborators.
  3. Review conversation and lead information you are permitted to access and retain.
  4. Check whether any connected domain or third-party service requires separate management.
  5. Ask support about access or retention if the information is not clear in your account.
Removing a link from your marketing materials does not cancel the subscription. Likewise, canceling an Agentsy subscription does not necessarily cancel services billed separately by a domain registrar or another provider.

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Will I receive a refund?

Cancellation does not automatically mean that previously paid subscription charges are refundable. Refund eligibility, if any, depends on the applicable terms and the circumstances of the charge. If you believe a charge is incorrect, review your invoice and contact support with the invoice number, charge date, and a brief description of the issue. See Payments and Invoices for additional guidance.

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Alternatives to cancellation

If your goal is to reduce costs or adjust capacity rather than stop using Agentsy entirely, consider whether another plan better fits your current needs. Read Upgrade or Downgrade and Message Usage and Limits to evaluate your options.

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Canceling versus deleting your account

If you want to request account deletion, follow Delete Your Account. Do not assume that a deletion request has canceled an active subscription unless you receive confirmation.

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Troubleshooting

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I cannot find the cancellation option

Confirm that you are signed in to the correct account and have the necessary billing permissions. Some subscriptions or organizations may require assistance from an administrator or support.

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I canceled but still see an active subscription

Check whether the cancellation is scheduled for a future date. Look for the effective date and status in your billing confirmation. If the information conflicts, contact support.

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I was charged after requesting cancellation

Compare the charge date with the confirmed effective date. Gather the invoice number and cancellation confirmation, then request a billing review. Avoid sharing full payment-card details.

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I want to keep my AI Experience available

Check whether a different plan is suitable and whether any plan change can be completed before the cancellation takes effect. Availability and timing depend on your account’s billing options.

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Cancellation checklist

  • Confirm I am managing the correct organization and subscription.
  • Review the renewal date and cancellation terms.
  • Understand the expected impact on my AI Experience.
  • Review any information or links needed for business continuity.
  • Complete the cancellation process or contact support.
  • Save and verify the cancellation confirmation and effective date.
Your cancellation request is complete only when you have received a clear confirmation or support has verified its status.